Family and Child Connect (FaCC)


Family and Child Connect (FaCC) is a Queensland government initiative that endeavours to provide advice, information and/ or referrals to any person/s interested in the safety and wellbeing of children and families.

Anyone can contact Family and Child Connect on 13FAMILY or 13 32 64 for advice and information including parents, family members and community members.

How we help

  • Provide general information and advice to referrers and families
  • Provide referral options to community agencies and local services
  • Actively engage families to identify areas of need
  • With consent, refer families to the most appropriate service including specialist or Intensive Family Support services
  • Provide specialist consultation with Domestic and Family Violence practitioners
  • Support families for a brief period of time while more long term supports are established


You can contact Family and Child Connect by calling 13FAMILY or 13 32 64, or by visiting their office.

Family and Child Connect can visit you at home, or a place that you think is a good and safe place to talk.

If you are a service provider interested in referring a family, you can find our referral form at https://familysupportreferral.org.au/ 

Your local Family and Child Connect is:

Gold Coast

1-3 Casua Drive, Varsity Lakes, 4227
Ph: (07) 5508 3800


Unit 4, 202 Scott Street,
Bungalow QLD
Ph: 13FAMILY (13 32 64)
Ph: (07) 4033 8500

Sunshine Coast

6a/9 Capital Place, Birtinya QLD 4575
Ph: 13FAMILY (13 32 64)
Ph: (07) 5451 8299


15 Peel Street
Mackay QLD 4740
Ph: 13FAMILY (13 32 64)
Ph: (07) 4847 0550

Changing the lives of kids in Australia