Act for Kids values your feedback, whether it is a compliment or a complaint, as it enables us to continuously improve the services we provide to our clients and fosters strong working relationships with stakeholders. If you are an Act for Kids client and would like to share your experience with us, we encourage you to fill out our online survey here.
We love to hear about the positive experiences clients and stakeholders have in their dealings with Act for Kids. If you have received outstanding service or attention that you feel warrants complimenting, please let us know in writing, in person, by phone or by using the online feedback form.
Complaints are equally important to us as they help us to identify how we can work better with our clients and stakeholders. If you are unhappy about any aspect of the service you have received from Act for Kids, you have the right to lodge a complaint. You also have the right to remain anonymous; however this does limit our capacity to investigate the complaint.
To help us resolve your complaint, it is important that you tell is what you would like to happen as a result of your complaint. For example, you may want an apology, explanation, or change to occur that will prevent other clients from experiencing the same issue. If we are unable to meet your expected outcome, you will be advised of this, including the reasons why. You will be notified in writing within 20 working days of the resolution.
You can use this form to submit your complaint/compliment below.
Your personal information may be forwarded to the individual, manager or region relevant to your compliment or complaint for acknowledgement and/or training purposes and will not be disclosed to any other third party, or used for any other purpose without your consent, unless authorised or required by law.