QUICK EXIT

Privacy Policy

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Privacy Policy: Effective Date: 10 April 2025

This Privacy Statement outlines how Act for Kids (“we”, “our”, “us”) collects, uses, and discloses personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act). By accessing or using our website, you agree to the collection and use of your information as outlined in this Privacy Statement.

Individuals engaged with our services can request a copy of our Client Privacy Statement from a team member or the Privacy Officer (details below).

 

Collection of Personal Information

We only collect personal information that is necessary for the purposes outlined in this Privacy Privacy. We collect personal information directly from you unless it is unreasonable or impractical to do so.

This may occur in various ways, including:

  • Through your use of our website (www.actforkids.com.au);
  • When you complete a career application;
  • When you register for an event;
  • When you complete any form or survey;
  • When you make a donation.

The types of personal information we collect include, but are not limited to:

  • Contact details (name, address, phone number, email);
  • Financial information (bank account details, credit card numbers);
  • Any additional information required by law (e.g., for Blue Card applications for volunteers).

Occasionally, we may collect other personal information such as gender, age, or occupation, but you can choose not to provide this information to us.

 

Collection of Sensitive Information

We only collect sensitive information with your explicit consent or where required by law. Sensitive information is only requested and collected by us for the purposes of providing services to children and families, and we take all necessary steps to ensure this data is securely managed. We will not disclose sensitive information unless legally permitted to do so.

 

Use of Personal Information

We use the personal information we collect for the following purposes:

  • Responding to your inquiries and providing support, including referral to our services or external services;
  • Sending marketing communications directly to you with your consent (which you may opt out of at any time);
  • Improving our website and services (non-personal information is used for this purpose to avoid identifying you);
  • Complying with our legal obligations.

For donors and supporters, we may also use your personal information to:

  • Process donations and purchases (such as art union tickets or merchandise);
  • Register fundraising activities or volunteering;
  • Provide updates about our work, fundraising, and events;
  • Conduct research regarding your opinion of our activities;
  • Respond to your queries about donations or volunteering.

You may opt out of receiving communications at any time by using the unsubscribe option in emails or by contacting our Privacy Officer directly.

We will not use or disclose your personal information for purposes other than those stated above unless required by law or with your consent.

 

Use of Cookies and Tracking Technologies

We use cookies to personalise content and ads, to provide social media features and to analyse our website traffic. We also share information through pixel technology about your use of our site with our social media, advertising and analytics partners (e.g. Meta LinkedIn, Google) who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

The Meta Pixel may collect the following data:

  • Http Headers – Anything that is generally present in HTTP headers, a standard web protocol sent between any browser request and any server on the internet. This information may include data like IP addresses, information about the web browser, page location, document, referrer and person using the website.
  • Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
  • Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.

Google: Google uses pixels to record data on page views, time spent on the site and visitor demographics.

The LinkedIn tag may collect the following data:

The LinkedIn Insight Tag enables the collection of data regarding visits to our website, including the URL, referrer, IP address, device and browser characteristics (User Agent), and timestamp. The IP addresses are truncated or hashed (when used for reaching members across devices), and members’ direct identifiers are removed within seven days in order to make the data pseudonymous.

All data collected via this pixel technology is anonymised, hashed, or encrypted and we cannot see or use your personal information.

You can manage your consent and adjust advertisement preferences via the cookie consent management popup and through settings on third-party platforms (Meta, Google, LinkedIn).

We encourage all website visitors to review and manage their privacy settings on their social media accounts to control their own data privacy. On Facebook you can do this by clicking on your photo icon in the top right of the screen. Navigate to Settings & privacy > Settings > Privacy Checkup, where you can adjust your advertising settings and review the information used to show you advertisements. On LinkedIn, you can manage your preferences by navigating to Me > Settings & Privacy > Advertising data, where you can control advertising targeting, third-party data sharing, and personalised advertising settings.

 

Links to Third-Party Websites

Our website contains links to third-party websites. We encourage you to review their privacy policies to understand how they manage personal information, for example, Meta and Google.

 

Disclosure of Personal Information

We may disclose your personal information to contractors, service providers, and consultants who assist us in providing services, including but not limited to:

  • Suppliers and other third parties for commercial purposes, operations, marketing and related purposes;
  • Legal and accounting services;
  • Government agencies (e.g., child protection).

We will not disclose your personal information unless:

  • You have authorised us to do so;
  • We believe disclosure is necessary to protect the safety of individuals or the community;
  • We are required or permitted by law to do so.

 

Security of Personal Information

We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Regular risk assessments and internal audits of our privacy and security systems; and
  • Reviewing and updating our Privacy Policy and Data Breach Response Policy to comply with the Notifiable Data Breach Scheme under the Privacy Act.

While we implement security measures, we cannot guarantee that data transmission over the internet is fully secure. By providing personal information online, you acknowledge and accept the inherent risks involved.

 

Access and Correction of Personal Information

You have the right to access the personal information we hold about you. To request access, please contact our Privacy Officer. We may refuse access only if permitted by law. If your information is incorrect, incomplete, or outdated, we will correct it upon request.

Retention and Destruction of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Statement or as required by law. When your personal information is no longer needed, we will securely destroy or de-identify it.

Changes to this Privacy Policy

We reserve the right to update this Privacy Statement at any time. Changes will be posted on this page, with the “Effective Date” updated accordingly. We encourage you to review this Privacy Statement periodically.

Complaints

If you have any complaints regarding how we handle your personal information, please contact our Privacy Officer. We will respond to your complaint within five business days.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Privacy Officer
Act for Kids
PO Box 1844
Milton QLD 4064
Email: privacy@actforkids.com.au
Phone: 1300 228 000