Reporting Concerns

What to do if you are concerned about a child

If you believe a child is in immediate danger or in a life-threatening situation, please contact the police immediately by dialling 000

Some things you can do

Here are some things you can do if you have concerns about a child or young person:

Stay alert to any warning signs that a child is experiencing abuse or neglect

Tell them they can come and talk to you any time they need to, and pay attention to them when they do

Start keeping written notes as soon you have concerns – note events or physical marks/injuries you see, changes to the child’s behaviour, feelings, or the words they use

Contact your local child protection authorities, they can advise you on what else to do and take action to investigate the situation – if you are concerned about your own safety or relationships, you can remain anonymous

If you know the child, have gentle, non-judgemental conversations with them – showing your concern that they look sad or unwell can open the door for them to share their experience with you

Look after yourself, it can be overwhelming and upsetting to think a child you know is being harmed, contact a local support agency or a helpline like Lifeline if you need to talk to someone about how you’re feeling.

Don’t put pressure on them to respond and don’t ask leading questions or ‘put words in their mouth’

If a child discloses abuse or neglect to you:

  • Listen to them
  • Tell them you believe them
  • Reassure them they have done the right thing in telling you
  • Don’t tell them you won’t tell anyone, explain that you want to protect them and what you will do next, that you may need to tell someone else who will be able to help (the child may be fearful of getting in trouble for telling, but it’s important not to lie to them, they need to be able to trust you)
  • Don’t confront their parents or abuser
  • Make written notes about everything the child told you, and contact your local child protection authorities.

Only 1 in 3 adults will report abuse when a child discloses

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Signs of child abuse and neglect

Behavioural or physical signs of abuse.

Learn more

Need help?

Contact trained professionals for help and support

Contact us

If you have a reason to suspect a child is experiencing harm, or is at risk of experiencing harm, you can report your concerns to the relevant authorities in your state :

Australian Capital Territory

Child and Youth Protection Services

Report a concern

New South Wales

Child Protection Helpline

  • Call 132 111 - (24 hours / 7 days)

Report a concern

Northern Territory

Child Protection

  • Call 1800 700 250  (24 hours toll free) ffice.

Report a concern

Queensland

Child Safety Services

  • During normal business hours - contact the Regional Intake Service.
  • After hours and on weekends - contact the Child Safety After Hours Service Centre on 1800 177 135 or (07) 3235 9999. The service operates 24 hours a day, 7 days a week.
  • Queensland Child Protection Guide

Report a concern

South Australia

Child Abuse Report Line

  • Call 131 478

Report a concern

Tasmania

Child Protection Services

  • Call 1300 737 639 at any time
  • Providing an electronic notification

Report a concern

Victoria

Child Protection

  • Call 13 12 78 - (24 hours/7 days)
  • To contact a child protection office close to you call a local office.

Report a concern

Western Australia

Department for Child Protection

  • Contact the department for Child Protection, through a local District Office.

Report a concern

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Referral

If you have any questions or would like to access our free counselling and support, please call us directly to discuss or make an appointment.

Completed referral forms can be accessed from the services section on our website and email to
mail@actforkids.com.au or call 1300 228 000

  • Drop files here or
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Referral Services

If you have any questions or would like to access our free counselling and support, please call us directly to discuss or make an appointment.

Completed referral forms can be accessed from the services section on our website and email to
mail@actforkids.com.au or call 07 3850 3200

  • Drop files here or